Debt Collection Services

How We Work

Debt collection can often come heavy handed. Lawyers, demand letters, and uncomfortable conversations.

“We don’t quit until we have your money or your customer is insolvent.”

The problem is, these are your customers that owe you money. And how can we expect them to hire you for additional services or refer you future business if they are INSOLVENT?

Our starting point: “Don’t mistake negligence for malice”

Sometimes it’s as simple as an invoice getting lost and mistakenly sitting on someone’s desk.

This is a procedural error. Not a need for a demand letter.

And this is why we have a more wholistic approach to look at the systems and processes associatied with your accounts receivable.

Within 30 days, you can expect a written report outlining our observations as well as recommendations on how to improve your accounts receivable.

From there we will begin phase two which either involves (or both):

1) Penny Empire actively engaging in reaching out to customers to collect payment

2) Penny Empire training existing staff and becoming the accountability department for ongoing accounts receivable issues until the aging report is reduced to an acceptable level.